SERVPRO of Downtown Dallas - Team Shaw

2 years ago

Had Servpro out to fix water damage from a dishwasher. The whole process was extremely easy, they responded quickly and worked directly with my insurance company to get it taken care of. I worked with Andrew and Griffin from their team and they were great, went above and beyond. Would definitely use them again.

a year ago

Dave and Dom visited my home to inspect the potential damage.
They were thorough to check and explain details. They were honest to tell there is no damage and did not recommend any unnecessary services. …

a year ago

I would highly recommend using Servpro. Both Zach and Kole were the most amazing! They were so helpful and walked me through everything. They did an excellent job during the whole process. I was so grateful for the texts and updates on …

a year ago

It is sad to say that this review will not sound like most of the other reviews. My experience with ServPro Team Shaw has been one of "Promises Made, Promises Not Fulfilled". For a one room restoration project, it has taken a full 6 months, …

a year ago

Lonnie and Herbert at the Tyler team for Servpro are just the best. Unfortunately, I’ve had to use Servpro for significant flooding several times. But they always provide outstanding customer service. Jarrod leads a great team. …

Edited 2 years ago

Step 2 with ServPro for our plumbing leak repair. Luis Sarria, a Construction Estimator, came out to measure the hardwood floors, tile floors, walls and ceiling to be painted to provide an estimate to our insurance company on the cost of …

a year ago

Dave, Kole and Kyle were wonderful to work with. We had water damage from a broken water heater, affecting our family room, laundry room and garage. These Servpro professionals made us feel very comfortable with their knowledge and …

a year ago

I have had Servpro services in the past, but nothing comes close to Team Shaw. Our Servpro team headed up by Anthony Legnon was outstanding! The team was always on time and very focused on the job at hand. The care they took to cover …

2 months ago

If stuck working with this devious franchise, watch out for estimates vs reality. These people are not able to send a detailed invoice with the job that was actually performed instead of what was estimated. They will hold your personal …

Edited 5 months ago

I was contacted by Servpro through a cold email that was sent to my personal address instead of my business contact. I responded professionally, asking for more details about their Emergency Response Profile and how they obtained my email. …

6 months ago

They talk a good talk but if you use them, be sure to watch over your rebuild estimate (scope of work) because they will expect to get all the insurance money but they will cut every corner and not do things that they r getting paid to do! …

2 years ago

Highly recommend! I called them to do a moisture check on our house for a previous roof leak. They were incredibly prompt and communicative every time I called. My administrator Briana was kind, organized and great with communication and …

2 years ago

I had water damage from a few months ago and finally finished the flooring.

The team was very responsive. They explained the entire process and worked with …

2 months ago

So much to say, so little space…we had water damage in August of 2024. When Servpro/Team Shaw was called they came and handled the clean up and mold remediation—no problem. The problems came with the restoration process: …

Edited 4 months ago

FINAL EDIT: The contents manager and some of his crew came out yesterday and fixed one of the items that were rebuilt incorrectly. The manager also helped me break down and clear out the boxes that were left from the pack back. While not …