Mattapan Community Health Center

Edited 2 years ago

Disgusting lack of customer service! I totally agree with what others have said about this healthcare facility. If your doctors are inundated with appointments, this should not be felt by the patients and their families. They need to review …

Edited 9 months ago

The workers are extremely immature and do not know how to conduct themselves on a professional level when it comes to the patients ( public service). I think the issue is hiring too many young people whom are not properly trained or …

a year ago

I was seen today by Jean , he helped me with my RPM device which is a blood pressure device. He was very informative on the subject/ devices . He took his time to go over the instructions and explained the process end to end . He is doing a great job !! Keep up the great work Jean .

a year ago

Very rude, especially Becky with the good hair. Poor immunization skills and horrible customer service. I had to push to get the receptionist to inquire with the back office staff. Furthermore there were black little bugs crawling on us …

a year ago

I would not recommend the dental clinic at all. Since Dr.Samuel passed away the dentist service is horrible. I moved my children and I new to a new clinic.My front crown fell out and they wouldn't simply mix a temporary bond and send me on …

2 years ago

This place is a mess! I have been waiting for my son to be seen for a walk-in appointment since 8am and it’s after 12pm. They have no sense of urgency and some of the nurses are extremely rude and have no people skills. They have hall …

2 years ago

Whoever answers the phones at the clinic (not the 3rd party service they use) but within the actual clinic needs to be re-trained on customer service or fired. They are the frontline of the clinic and therefore set the tone and they are …

a year ago

Just spend the extra money or time to go somewhere else. If you have other options this will make it much easier for those who don’t. …

4 months ago

I can never reach them! They have a phone system that doesn’t work and instantly hangs up! I call 3x time today! Everytime I call it’s the same thing ! This is ridiculous. What’s going with the phones??

7 months ago

This hospital is the best. They know when a person is in need and are willing to do everything they can to help you. I came in with a serious burning patch, they saw my case and even though they don't have urgent care, they took me in …

a year ago

Worst practice ever. My gf has had a nagging cough for over four years. Every time she comes here her nurse practitioner Suzanne Rocklin downplays her symptoms. Saying oh it’s just a cough or it’s environmental. She can barely walk around …

a month ago

You guys can NEVER ANSWER THE PHONE IM HERE HARDLY BREATHING AND IVE BEEN ON HOLD for a hour and half

2 weeks ago

I have called several times, and there are an open line and staff talking and engaging in HIPAA Violation.

4 months ago

Everyone here hates their jobs. The front desks . The call center . No matter who it is they all have attitudes to do their jobs . None of the departments can communicate efficiently with each other . Go somewhere that you matter , treats everyone like a bother .

3 months ago

I can’t stress enough that the front desk staff needs better training or a complete revision. You are the front line for patients. I am frustrated and disappointed with the experience I've had at this center. Each time I've called, I've …