10 E Ontario St Garage, Chicago | Secure Parking

a year ago

I would give them a 0 if I could. I purchased a parking spot through spot hero . Had no issue getting in. Getting out was another issue. My qr code wouldn't scan . I called for help and the lady told me the only option was for me to get a …

8 months ago

There was a very kind and patient black gentleman who helped me, and made the whole experience of parking in the garage that much easier. His name starts with an “N”, I wish I could remember his full name, but if you know who I’m talking about, give the man a raise!

10 months ago

NEVER PARK HERE. The scanner did not register the QR code at the exit and had to pay extra despite booking online. The lady on help line was not useful. We will be filing a formal police complaint against this parking garage.

2 weeks ago

System didn't recognize the credit card, so I had to use another credit card to pay and ended up paying $125 in place of early bird payment of $14. However, the Customer Care representative returned my call within a few hours after I called …

2 months ago

NEVER PARK HERE!!! Any kind of scan in reservation will screw you over. I used Spot Hero to get in. Once my reservation expired, I started a new one. However, upon exiting, the new QR code did not work. I called for help and showed the …

2 months ago

Security guard has the energy of a toll troll who crawled out of a concrete dungeon. Zero help, all attitude. I had valid reservations and was trying to scan to exit, and instead of assistance, the interaction escalated and became …

5 months ago

Nevin was the MOST helpful person I’ve come across during my stay in Chicago. He helped me out 3 separate times to make sure I was able to park. He was so patient and so kind to me when I felt super lost. As a manager of people, I wish I had a team of Nevins, he is amazing!

6 months ago

Nevin was incredibly helpful and knowledgeable about getting us a great parking rate for our time in Chicago. As a first time visitor parking seemed daunting and he made it so easy and helped save us money too!! Would definitely recommend …

5 months ago

Parked here Saturday adjacent to the elevators for 45mns to an hour. Long story short, criminals shattered my windows and robbed my vehicle. Chicago is a criminal utopia right now, and in this particular case I recommend avoiding this …

2 years ago

9-2-23, good place to park for downtown venues. The Holiday Inn is right next door. Pay at the kiosk before leaving, no attendant on duty. A day and half of parking was about $100.

11 months ago

For the love of God don't park here these money grubbing scandals!!! No clear-cut directions how to use vouchers or anything they advertise on their website for this parking garage that it's hotel magnificent Mile exclusive parking garage …

9 months ago

While I did not park there, I want to brag about manager Nychole and her team at this garage. I parked on the street near the garage today and my battery died. I ask for help without any hope to actually get it. Instead Nychole went WAY out …

8 months ago

Had issue with check-in yesterday, gate attendant would not assist - said not his problem. Nevin is fantastic, listened to what happened and immediately resolved. Fantastic ambassador to your company. Many thanks to Nevin.

7 months ago

Car was stolen from this garage. The property manager seemed quite impressed with the work of the robbers… If you’re staying at a hotel just let the valet park your car. Don’t trust the public lots and definitely don’t trust this “Secure Parking” garage.

10 months ago

DOUBLE CHARGED! Pre-paid via ParkWhiz (Apr 20) but forced to pay an extra $55 at exit. No attendant and useless helpline. Avoid this garage at 10 E Ontario St if you pre-book – their system doesn't work!